Terms and Conditions

• A credit card is required to secure your booking. Payment of stay is made on arrival (excludes New Year Peak season, for additional terms, see below).
• In the event that you do not show up to honour your booking - your credit card is then charged for the first night and booking cancelled. Cancellation is required before 2pm, 48 hours before arrival (see our cancellation policy below).
• All credit card/international transactions will incur a 1.5% surcharge. (There are ATMs very close to Maze, to obtain cash)
• AMEX/Travellers Cheques / Cheques are not accepted.
• Guests staying in shared dorms MUST present valid Passport upon Check-in. Failure to present valid documents will result in denied check-in with no refund.
• All Guests staying in private rooms to present photo ID (Drivers Licence, Passport or Government issued Proof of Age card). Failure to provide valid documents will result in denied check-in with no refund.
• A $20 key deposit is required from EVERY guest and will be returned to you upon check-out before 10am.
• Driver's Licenses or Passports will not be accepted as key deposit.
• Guests only inside the building, sorry NO visitors.
• No food allowed in rooms, water is permitted.
• Checkout time is before 10am and check-ins are any time after 2pm.
• Please note if booking more than 1 person into a dorm room, we cannot guarantee you will be in the same room. We will however try our best.
• There is a strict NO refund policy so should you decide to cancel and have paid for your reservation/accommodation at any time, we cannot issue a refund. This includes peak periods such as prepaid New Year bookings.
• Any breach of the law (including smoking laws) will result in accommodation being cancelled immediately- with no refund.
• Shared rooms are available for backpacker travelers, maximum luggage (1 large bag and 1 medium sized bag)
• Due to Conronavirus (Covid-19), Maze is taking steps to help protect the safety of the guests and staff. Certain services and amenities may be reduced or unavailable as a result.
• Depending on company policy at time of booking, Guests may be asked to show proof of vaccination on arrival.

Cancellation Policy

• 48 hour notice is required for all other cancellations prior to check in. Bookings should be cancelled by 2pm two days before arrival.
• All No Shows will incur a 1 night (first night) charge per our cancellation policy.
• There is a strict NO refund policyso should you decide to cancel after you have paid for your reservation/accommodation at any time, we cannot issue a refund. This includes peak periods such as prepaid New Year bookings.
• Christmas / New Year and prepaid bookings - see Christmas/New Year terms below.

• Bookings of more than 6 guests are considered a "group".
• In order to provide your group accommodation requirements, please fill out the group form.
• Any group booking which has not been authorised in advance, or has been made by several individuals/separate bookings to make it appear as though it is not a group “ can be cancelled or denied at any time" in advance or on arrival. We recommend following our group bookings procedure and filling out a group request.
• Any bookings of 5 guests in a 6 share dorm will not be guaranteed to be together and should you purchase the 6th bed/complete room, we will endeavour to provide you with a 6 share dorm to yourselves - however, at times this is not always possible.